Emotional Intelligence

Emotional intelligence describes the ability to understand one’s own feelings, and that of
groups, and how these emotions can influence motivation and behavior. The
concepts of Emotional Intelligence have been around since at least the 1900’s,
but the term was first introduced by Wayne Payne in 1985.

As a result of the growing acknowledgement
by professionals of the importance and relevance of emotions to work outcomes,
the research on the topic continued to gain momentum, but it wasn’t until the
publication of Daniel Goleman’s best seller Emotional Intelligence: Why It
Can Matter More Than IQ that the term became widely accepted by mainstream
media.

The course can be taken at your own pace and all results are recorded electronically.

In order to obtain your certificate you must first successfully complete these topics:

1. View and complete the e-learning
2. Complete and submit the feedback form

Once these activities are marked complete your certificate will be available to download and print.