Customer Support

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Description

Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats, and even smart phone apps. The customer experience begins long before the purchase is made.

With our Customer Support workshop, your participants will discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage.

The course can be taken at your own pace and all results are recorded electronically.

In order to obtain your certificate you must first successfully complete these topics:

View and complete the e-learning
Achieve a score of at least 90% in the quiz
Complete and submit the feedback form

Once these activities are marked complete your certificate will be available to download and print.

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