Contact Center Training

With our Contact Center Training workshop your participants will gain the knowledge to provide a great customer experience. They will develop skills on how to deal with difficult costumers, build rapport, and great listening skills. All of these skills combined will provide an increase in overall customer satisfaction throughout your organization.

The course can be taken at your own pace and all results are recorded electronically.

In order to obtain your certificate you must first successfully complete these topics:

1. View and complete the e-learning
2. Achieve a score of at least 90% in the quiz
3. Complete and submit the feedback form

Once these activities are marked complete your certificate will be available to download and print.